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Returns & Exchanges
At Hatolna Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Log into your account portal and select the items you wish to return to receive a unique Return Authorization number.
2
Package Your Items
Place the items in their original packaging with all tags attached to ensure they are protected during transit.
3
Ship the Package
Affix the provided prepaid shipping label to your box and drop it off at any authorized courier location.
4
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing